You can always contact us for any questions at info@butowels.com
Return Policy
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will send you another or refund the payment.
To start a return, you can contact us at info@butowels.com. If your return is accepted, we will send a courier to pick it up.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
Refund Policy
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take within 10 to 45 days for your bank or credit card company to process and post the refund.
Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
